Complete the Complaint and Grievance Form to report dissatisfaction or concern about clinical review, quality of care, access, service, communication, or privacy.
Once the Complaint and Grievance Form is received, the Point C Utilization Management department will review and process your submission in the order it is received and in accordance with applicable requirements.
A member, provider, client, authorized representative, or other person acting on a member’s behalf may submit a complaint or grievance. Submit the completed form by email to providerservicesA1@pointchealth.com; by mail to Point C Health P.O. Box 25307, Overland Park, KS 66225; or by fax to (859) 253-0099.
For help completing this form, contact Point C at 855-984-2583.
